News

Water utilities are navigating a period of transformation. As climate challenges intensify, regulatory pressures evolve, and customer expectations shift, the industry is focusing on four key priorities to drive innovation. These priorities are shaping new approaches, technologies, and strategies that will define the future of water management. 1. Engaging customers:…

Time is a scarce resource, and for utilities navigating an increasingly complex landscape, the ability to add value at pace is essential. The energy sector is shifting faster than ever, driven by evolving consumer expectations, regulatory pressures, and the urgent need for sustainability. The question isn’t whether utilities should innovate,…

April 3rd, 2025 - 10am (AEDT) How will Consumer Energy Resources (CER) shape Australia’s energy future? As Australia transitions to a more decentralised energy system, Consumer Energy Resources (CER), such as solar, batteries, and electric vehicles, are set to play a pivotal role in reshaping the market. But how will…

Published: Energy Source & Distribution Magazine - February 2025 Australians are driving one of the fastest transformations in electricity systems globally, fuelled by record investments in Consumer Energy Resources (CER). To support this consumer led change, the Australian energy market is set to undergo significant changes in 2025, as new…

As the cost-of-living crisis continues, thousands of households are struggling to keep up with their energy bills. For some, this means facing the very real risk of disconnection, even when they shouldn’t be.If energy retailers get this disconnection process wrong, they are subject to fines from the regulator and reputational…

Electrification, prosumer growth, and evolving customer expectations: A new era for energy suppliers The energy industry is undergoing a significant transformation, driven by the rise of electrification, the growth of prosumers, and rapidly evolving customer expectations. These shifts are reshaping how suppliers operate, innovate, and compete in an increasingly dynamic…

PacificLight, a leading power generator and electricity retailer based in Singapore, has reaffirmed its strong relationship with Gentrack by extending their partnership for an additional three years, continuing through to 2029. A valued Gentrack customer since 2017, PacificLight leverages Gentrack’s cloud-based solution to power their customer relationship management and billing…

Our FY24 Annual Report highlights Gentrack’s role as the partner of choice, helping our customers achieve their goals in a rapidly evolving world. As utilities transition from simple commodity providers to multi-solution energy transition providers, they must re-platform IT systems and rethink operating models, embracing cutting-edge billing and CRM technologies…

This year Gentrack also celebrates 10 years since our listing on the ASX and NZX. Over the past decade, we have undergone substantial growth and our own transformation, expanding our reach and capabilities to serve a diverse customer base across 7 countries and 16 regulatory markets in both the energy and water sectors.

We are pleased to announce a solid, high-growth performance with revenue in the half year at $102m NZD, up 21%. This growth has been fuelled by new customer wins, renewals, and new technology sales in our core markets of Australia, New Zealand, and the UK, along with expansion into South-East Asia and EMEA.

Gentrack and npower Business Solutions (nBS), the UK's largest B2B energy supplier, proudly announce a new phase of their strategic partnership aimed at leveraging cutting-edge technology to support UK businesses in their transition to net zero.  

Published, Asian Power March 2024 High demand for Gentrack: utility-specific software is leading the digital revolution towards Net Zero. The world is currently facing a climate crisis that cannot be overstated. Countries could have anywhere from 20 to 100 power stations, typically powered by coal or gas—both of which have…

Electric Vehicles have been on a meteoric rise over the past several years, going from a niche technology to commonplace.  Consumers and businesses that adopt this technology for the first time are presented with a number of new and complex purchasing decisions which can be daunting – including where, when,…

Gentrack’s investment includes an agreement that will see Gentrack and Amber further develop, and internationally sell and deploy, an end-to-end solution for billing, care and optimisation for household batteries, EV chargers and other smart devices to automate load shifting for customers.

Gentrack (NZX/ASX: GTK), a next gen billing and customer experience solution provider for utilities and airports has officially been added to the S&P NZX 50 Portfolio and MidCap Index.  The official inclusion in the Indices further solidifies its standing as one of the strongest technology companies in the New Zealand market.

Last week, Gentrack held the highly anticipated Investor Strategy Day, an event that showcased the company's commitment to value generation, market leadership, and environmental sustainability.

Electrification, prosumer growth, and evolving customer expectations: A new era for energy suppliers The energy industry is undergoing a significant transformation, driven by the rise of electrification, the growth of prosumers, and rapidly evolving customer expectations. These shifts are reshaping how suppliers operate, innovate, and compete in an increasingly dynamic…

Australians are driving one of the fastest transformations in electricity systems globally, fuelled by record investments in Consumer Energy Resources (CER). To support this consumer led change, the Australian energy market is set to undergo significant changes in 2025, as new rules and technologies reshape how energy is generated, traded, and consumed. One of the most significant updates is the Australian Energy Market Commission’s (AEMC) "Unlocking CER Benefits Through Flexible Trading" rule which is an important step toward a more decentralised and consumer-focused energy market. Get in touch if you need support with managing these changes by contacting us.

Managing and balancing electricity systems in the UK is becoming increasingly challenging. With energy consumption projected to rise due to the growing adoption of electrification in heat and transportation, and as we face the complexities of integrating intermittent generation sources like wind and solar PV, we must consider intelligent management…

PacificLight, a leading power generator and electricity retailer in Singapore, transformed their customer service and billing operations for residential customers with Gentrack's cloud-based solution. In just 8 months—on time and on budget—PacificLight overhauled their billing system, ensuring swift customer onboarding in 1-2 minutes and launching new promotions within 30 minutes.…

Geoff Childs, General Manager Asia, Gentrack Asia stands at the forefront of the global drive towards net zero emissions, showcasing unparalleled dynamism and forward-thinking in its energy sector.  Unlike regions opting for deregulation, Asia has chosen to focus on its own energy transitions. While this might seem contrary to traditional…

Energy retailers must modernise their billing and CRM systems within the next decade to stay competitive, but which strategies should they prioritise for this transformation?Gary Miles, CEO recently presented a keynote session at the Future of Utilities: Energy Transmission Summit on 'New disruptive business models in energy and how to…

In the past four years, instability in the utilities market has become the new normal, with suppliers in the UK losing on average £4 billion, according to Ofgem. Meanwhile, Gartner predicts that by 2025, 40% of energy and utilities companies will face a 50% increase in capital demands triggered by…

Electric Vehicles have been on a meteoric rise over the past several years, going from a niche technology to commonplace.  Consumers and businesses that adopt this technology for the first time are presented with a number of new and complex purchasing decisions which can be daunting – including where, when,…

PacificLight, a leading power generator and electricity retailer based in Singapore, has reaffirmed its strong relationship with Gentrack by extending their partnership for an additional three years, continuing through to 2029. A valued Gentrack customer since 2017, PacificLight leverages Gentrack’s cloud-based solution to power their customer relationship management and billing…

Our FY24 Annual Report highlights Gentrack’s role as the partner of choice, helping our customers achieve their goals in a rapidly evolving world. As utilities transition from simple commodity providers to multi-solution energy transition providers, they must re-platform IT systems and rethink operating models, embracing cutting-edge billing and CRM technologies…

Gary Miles, Gentrack CEO, recently participated in the ASX CEO Connect Webinar, a prestigious platform that unites top executives, companies, and investors to explore industry trends, business strategies, and opportunities shaping the future. This event offers a unique chance to engage with forward-thinking leaders and gain valuable insights into the…

In its latest report, Utility Week Intelligence, in partnership with Gentrack, explores how innovative tariffs like seasonal pricing and rising block tariffs are being trialled, the barriers to their adoption, and the impact they could have on water use.  Water tariffs used to be straightforward, uniform pricing across the country,…

Gary Miles, CEO at Gentrack recently joined Andrew Geoghegan on Ausbiz to unpack our FY24 financial results and the strategic vision shaping our future. The conversation offered insights into how we’re addressing key challenges and seizing opportunities across the utilities and airport sectors while driving global growth. Transforming critical industries…

Strategic technology partnership helps in operational efficiencies and future-proofing the business. ACEN, a leading renewable energy company in the Philippines, has entered a strategic partnership with Gentrack, a global leader in utility software solutions. This collaboration marks a crucial step in ACEN’s efforts to scale up its technology infrastructure, thus…

Utilities revenue grew by 22.6%, driven by the addition of 4 new logos, including customers in the new territories of the Philippines and Saudi Arabia. Excluding FY23 non-recurring revenues from UK insolvencies, revenue growth was 51%  Gentrack’s airport division, Veovo delivered 45.5% revenue growth, by expanding it’s 140+ airport customer…

Gentrack Group was recently ranked 5th in the ‘Top 10 Companies to Watch’ in New Zealand’s 2024 TIN Report. This award celebrates TIN100 companies with the highest increase in revenue over the past year. The Technology Investment Network (TIN) Report, now in its 20th year, was launched at an anniversary…

Published: Energy Source & Distribution Magazine - February 2025 Australians are driving one of the fastest transformations in electricity systems globally, fuelled by record investments in Consumer Energy Resources (CER). To support this consumer led change, the Australian energy market is set to undergo significant changes in 2025, as new…

Gary Miles, Gentrack CEO, recently participated in the ASX CEO Connect Webinar, a prestigious platform that unites top executives, companies, and investors to explore industry trends, business strategies, and opportunities shaping the future. This event offers a unique chance to engage with forward-thinking leaders and gain valuable insights into the…

In its latest report, Utility Week Intelligence, in partnership with Gentrack, explores how innovative tariffs like seasonal pricing and rising block tariffs are being trialled, the barriers to their adoption, and the impact they could have on water use.  Water tariffs used to be straightforward, uniform pricing across the country,…

Published: Vulcan Post In the face of climate change, the world is increasingly looking for collaborative and innovative approaches to transition towards a cleaner, more sustainable future. Singapore and New Zealand, two nations known for their commitment to sustainability and technological advancement, are joining forces to make this vision a…

Geoff Childs, General Manager Gentrack Asia, interview with Berita RTM

Published: The Asian Business Review Gentrack's win at the Australia Technology Excellence Awards 2024 in the Enterprise Software category highlights its impact in energy transition. Geoff Childs, General Manager of Asia, showcases how their technology supports solar, EVs and smart meters, empowering companies to meet net-zero goals through real-time data…

Published: Enlit-Asia.com The power sector in Southeast Asia is at a critical crossroads. As the region confronts the imperatives of climate change and the need for sustainable development, utility companies face an unprecedented challenge: transforming their operations in response to the '4Ds' - digitalisation, decentralisation, decarbonisation, and deregulation. This transformation…

Published: The Asian Business Review, September 2024 Offering a new-age billing and CRM solution, Gentrack has helped industry leaders in the energy sector meet their ESG demands and maintain a competitive edge. Utilities operating in the energy sector are under increasing pressure to offer low-carbon and high-value energy and services.…

Water utilities are navigating a period of transformation. As climate challenges intensify, regulatory pressures evolve, and customer expectations shift, the industry is focusing on four key priorities to drive innovation. These priorities are shaping new approaches, technologies, and strategies that will define the future of water management. 1. Engaging customers:…

Gary Miles, Gentrack CEO, recently participated in the ASX CEO Connect Webinar, a prestigious platform that unites top executives, companies, and investors to explore industry trends, business strategies, and opportunities shaping the future. This event offers a unique chance to engage with forward-thinking leaders and gain valuable insights into the…

In its latest report, Utility Week Intelligence, in partnership with Gentrack, explores how innovative tariffs like seasonal pricing and rising block tariffs are being trialled, the barriers to their adoption, and the impact they could have on water use.  Water tariffs used to be straightforward, uniform pricing across the country,…

This IDC Technology Spotlight examines how technology can be a game changer for utilities as they face growing unpredictability in the industry and navigate the energy transition towards a sustainable future.  To tap into new revenue streams and play a critical role in legal commitments to net zero, utilities need to transform their business to be more flexible in their decision making, business models, operating models and IT. This requires a complete transformation of the IT landscape to embrace cloud, advanced analytics, lowcode and no-code technologies, and composable plug-and-play architectures. With its cloud-native g2.0 platform, Gentrack can address these challenges and market needs. Only by embracing technology can utilities hope to better support their customers (residential and C&I) with innovative commercial propositions that help them with their own sustainability goals and green agenda.  In addition to supporting financial metrics such as revenue growth and reducing cost to serve, these technologies enhance the customer experience and customer lifetime value, and lower customer acquisition costs. Read the IDC Spotlight here.

Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?

Embracing ‘product-to-profit’ is the best way for utilities to truly transform and meet their business objectives. But what does it mean?

Published in Water Magazine on 7 June 2023 Outdated systems, creaking infrastructure, and siloed business operations can result in inefficient ways of working, higher cost-to-serve, and poor customer experience.But, as Lea Carvell, Managed Services Director at Gentrack, explains, there are opportunities to drive better returns, excel in customer and total…

An interview with Gary Miles, CEO at Gentrack by Future of Utilities Following his keynote at the Future of Utilities: Energy Transition Summit 2023 in Amsterdam, Gary Miles, our CEO, recently sat down with their editorial team to discuss and address why utilities must look to invest in their IT…

Time is a scarce resource, and for utilities navigating an increasingly complex landscape, the ability to add value at pace is essential. The energy sector is shifting faster than ever, driven by evolving consumer expectations, regulatory pressures, and the urgent need for sustainability. The question isn’t whether utilities should innovate,…

April 3rd, 2025 - 10am (AEDT) How will Consumer Energy Resources (CER) shape Australia’s energy future? As Australia transitions to a more decentralised energy system, Consumer Energy Resources (CER), such as solar, batteries, and electric vehicles, are set to play a pivotal role in reshaping the market. But how will…

As the cost-of-living crisis continues, thousands of households are struggling to keep up with their energy bills. For some, this means facing the very real risk of disconnection, even when they shouldn’t be.If energy retailers get this disconnection process wrong, they are subject to fines from the regulator and reputational…

Electrification, prosumer growth, and evolving customer expectations: A new era for energy suppliers The energy industry is undergoing a significant transformation, driven by the rise of electrification, the growth of prosumers, and rapidly evolving customer expectations. These shifts are reshaping how suppliers operate, innovate, and compete in an increasingly dynamic…

Australians are driving one of the fastest transformations in electricity systems globally, fuelled by record investments in Consumer Energy Resources (CER). To support this consumer led change, the Australian energy market is set to undergo significant changes in 2025, as new rules and technologies reshape how energy is generated, traded, and consumed. One of the most significant updates is the Australian Energy Market Commission’s (AEMC) "Unlocking CER Benefits Through Flexible Trading" rule which is an important step toward a more decentralised and consumer-focused energy market. Get in touch if you need support with managing these changes by contacting us.

Gary Miles, Gentrack CEO, recently participated in the ASX CEO Connect Webinar, a prestigious platform that unites top executives, companies, and investors to explore industry trends, business strategies, and opportunities shaping the future. This event offers a unique chance to engage with forward-thinking leaders and gain valuable insights into the…

3 questions to nPower Business Solutions As the UK’s energy market continues to evolve, understanding how companies like nBS (npower Business Solutions) are leading the way is more important than ever. At the forefront of this transformation is a partnership between nBS and Gentrack, working together to help UK businesses…

Managing and balancing electricity systems in the UK is becoming increasingly challenging. With energy consumption projected to rise due to the growing adoption of electrification in heat and transportation, and as we face the complexities of integrating intermittent generation sources like wind and solar PV, we must consider intelligent management…

Gary Miles, Gentrack CEO, recently participated in the ASX CEO Connect Webinar, a prestigious platform that unites top executives, companies, and investors to explore industry trends, business strategies, and opportunities shaping the future. This event offers a unique chance to engage with forward-thinking leaders and gain valuable insights into the…

Published: AWS for industries blog Utilities around the world are facing growing data demands, driven by the rapid adoption of smart meters and new regulatory requirements like Australia’s Five Minute Settlement and the UK’s Market Wide Half Hourly Settlement.At Gentrack, we’re helping utilities rise to the challenge with our Meter…

3 questions to nPower Business Solutions As the UK’s energy market continues to evolve, understanding how companies like nBS (npower Business Solutions) are leading the way is more important than ever. At the forefront of this transformation is a partnership between nBS and Gentrack, working together to help UK businesses…

PacificLight, a leading power generator and electricity retailer in Singapore, transformed their customer service and billing operations for residential customers with Gentrack's cloud-based solution. In just 8 months—on time and on budget—PacificLight overhauled their billing system, ensuring swift customer onboarding in 1-2 minutes and launching new promotions within 30 minutes.…

Geoff Childs, General Manager Asia, Gentrack Asia stands at the forefront of the global drive towards net zero emissions, showcasing unparalleled dynamism and forward-thinking in its energy sector.  Unlike regions opting for deregulation, Asia has chosen to focus on its own energy transitions. While this might seem contrary to traditional…

g2.0 brings together three technology leaders: Gentrack, Salesforce and AWS, to enable progressive utilities suppliers to transform away from legacy software and deliver the utilities of the future The leading analyst estimates that by 2025, 200 utilities providers, with 400m meter points, will recontract off legacy systems  New g2.0 solution…

Hunter Water has moved to an integrated software solution using the latest billing and customer care portfolio from Gentrack, as part of a significant modernisation project to deliver even better services and experiences for its customers across the Lower Hunter region of NSW. By choosing Gentrack, the water utility joins…

New electricity supplier launches energy supply for a digital age with a 100% green, affordable energy offer to all-Ireland’s consumers. bright are on a mission to bring 100% green electricity to create Ireland’s largest community of green energy users, using power generated only from wind, solar, biomass and hydro.  That’s…